Operations Team

The Operations Team plays a crucial role in ensuring the smooth and efficient functioning of our organization.

We facilitate the seamless integration of new clients into our systems, ensuring they have a positive start. Just as with clients, we ensure new employees are smoothly integrated into the organization with all necessary tools and information.

Our team provides technical support and troubleshooting to keep our IT systems running smoothly, particularly those related to email hosting and domain services, ensuring all inquiries and issues are promptly addressed. We continuously refine and improve our processes to enhance efficiency and effectiveness.

We are involved in developing and implementing new systems to support various operational needs. Additionally, we ensure all tasks are well-organized, assigned, and tracked to completion.

We manage the CB-Virtual Hub; our virtual platform that supports remote collaboration and operations, and CB-Virtual Pulse, our internal communication and information-sharing tool, keeping everyone informed and connected. Our focus on business development drives growth and expands our market presence.

Together, these functions ensure that our operations run seamlessly, supporting the overall success and growth of the business.

Meet the Team

  • Bronwyn Meadows Smith

    CEO / FOUNDER

    Bronwyn is passionate about knowledge management and business improvement. A qualified engineer whose career has included consulting, administration and management roles. The past four years of Bronwyn's career have been providing Company Secretary and executive support to Community Bank company boards.

  • William Meadows Smith

    ACCOUNT EXECUTIVE

    William comes from a background in operations and coordination, with experience managing high-pressure environments in the film industry. At CB-Virtual Solutions, he oversees internal systems and operating procedures, and manages both client and employee onboarding and offboarding. William’s focus on efficiency and process management ensures smooth operations and strong client outcomes.

  • Amy Muscat

    OPERATIONS COORDINATOR

    Amy has a background in medical logistics management, with 4 years of experience in the field. Amy's responsibilities will include client communication, issue resolution, workflow oversight, and the development and improvement of our systems and processes. Amy's focus on efficiency and client relationship management will help us deliver the highest level of service.